Managing your CloudPe account involves various aspects, including updating your contact and company details on invoices, addressing payment issues, recognizing charges, and prepaying for support plans. This guide provides information on how to handle these inquiries.
1. Updating Contact and Company Details on Invoice
If you need to update your contact information or company details on your invoice, please update them by login to the client area using URL https://access.cloudpe.com/.
2. Unable to Pay Your Invoice
If you're unable to pay your invoice, please make sure you have used correct card details to make Payment OR you have enough funds in your bank accounts.
3. Unrecognized Charge on Your Invoice
If you notice a charge on your invoice that you do not recognize, you can review the billing history from the CMP dashboard and compare it with Pricing Page.
4. Additional Resources
- CloudPe Pricing Overview: For detailed information on CloudPe's pricing plans, please visit our Pricing Page.
- Understanding Windows OS Image Pricing: Learn how Windows OS images are billed per core per month in CloudPe. CloudPe
📌 FAQ — Billing, Invoicing & GST for CloudPe
1. When will I get charged?
You will be invoiced on a monthly billing cycle (first on every month) based on your actual usage of CloudPe resources (compute, storage, backup etc). Charges accrue throughout the month and will be reflected in the billing dashboard once the billing cycle completes. Invoices are generated monthly and cover the usage for that billing period.
⚠️ Your first invoice will be generated on a prorated basis, calculated from the upgrade date until the end of the current month. From the following month onward, billing will be on a regular monthly cycle.
2. What will be my billing cycle?
CloudPe follows a monthly billing cycle. This means usage is tracked daily but invoiced once per month. You can log into your CloudPe dashboard → Billing History to see the charges for each billing period.
3. I have already provided my GST number — will the invoice be GST compatible?
Yes — since you’ve provided a valid GST number, your invoices will reflect GST appropriately. CloudPe invoices will include the GST details so that they can be used for your GST claiming and compliance. You should also check the invoice fields (GSTIN, taxable value, tax amount) when you download them from the billing section.
4. How do I view and download my invoices?
You can view, filter, and download your billing history and invoices through the CloudPe dashboard:
- Log in to your CloudPe dashboard
- Navigate to Billing History
- Select the billing period you want
- Download the billing CSV.